Privacy Policy

Who we are

Suggested text: Our website address is: http://tjanefashion.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Information Collection: At T-JANE FASHION NOVA LTD, we collect personal information (such as your name, phone number, email address, and physical measurements) solely to provide you with bespoke fashion and garment production services. This data is gathered through our website booking forms, in-person consultations, and referral programs.

Use of Data: Your information is used to:

  • Process your orders and manage your fittings.
  • Provide updates on your production status.
  • Send you exclusive “Nova Circle” rewards and promotional updates (only if you opt-in).
  • Improve our customer service and website experience.

Confidentiality & Security: We treat your measurements and personal details as private. We do not sell, trade, or rent your personal information to third parties. We implement industry-standard security measures to protect your data from unauthorized access or disclosure.

BOOKING POLICY

  • Financial Commitment: To secure a production slot, a non-refundable deposit of 60% is required for individual bespoke orders. For bulk or institutional contracts, a 70% deposit is required. Work will commence only once the deposit is confirmed.
  • The Final Balance: All outstanding balances must be cleared in full prior to or upon collection/dispatch of the finished garment.
  • Measurement Integrity: We highly recommend professional measurements at our Gwarinpa studio. If a client chooses to provide their own measurements remotely, T-JANE FASHION NOVA LTD shall not be held liable for fit inaccuracies or the cost of resulting alterations.
  • The Fitting Experience: Every bespoke order includes one complimentary fitting session. Clients are encouraged to provide honest feedback during this session. Please note that major design changes requested after the fabric has been cut (e.g., changing a neckline or skirt silhouette) will attract additional labor and material costs.